JOB PURPOSE:

Installing and integrating EPOS for all concessionaires by assessing business types and coordinating with internal & external teams. Address L2 incident management issues for EPOS applications. Revenue leakage control through CCTV monitoring & sales data reconciliation for billing.

• Understand the business model of the concessionaire
• Provide solution based on their business requirements.
• Coordinate with internal and external teams to fulfil the new requirements of the concessionaire ensuring the benefit of existing users and business growth of the organization.
• Software installation and configuration based on the inputs of the respective teams in the stipulated time.
• Understand the data source of POS in Non-Native users.
• Suggesting the data pull mechanism complying the policies of GHIAL IT
• Collecting the inputs of data fields and developing the tool accordingly in coordination with vendor.
• Observe the data flow and validation, for a significant period post installation of tool.
• Declaring the outlet live post successful completion of the observation period.
• Resolving issues in coordination with vendor within the SLA.
• Ensuring the data availability for all concessionaires.
• Validating sales on a daily and monthly basis to ensure no discrepancy in coordination with BD.
• Submitting interface file to finance for billing.
• Sourcing MIS reports and sharing discrepancy reports to commercial team.
• CCTV monitoring for suspicious transactions leading to revenue leakage and reporting to commercial team.
• Finding void and discount transaction through EPOS reports and identify through CCTV recordings and reporting to commercial teams.
• Develop and maintain storage policies, procedures, and documentation to ensure efficient storage management and data protection.
• Maintaining EPOS cameras and installing in all stores for RLC.
• Maintaining and issuing boarding pass scanners for all retailers to scan boarding pass for every transaction.
• Documenting and circulating to users on all new features included in EPOS.
• Sign off for new concessionaires.

KEY ACCOUNTABILITIES

• Address user tickets
• Troubleshoot the issues.
• preventive maintenance
• Pro-active check of applications
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel
• Help create technical documentation and manuals.
• Ensure data is available is up to date.

SKILLS AND KNOWLEDGE

• Experience in supporting various applications in an on-site environment.
• Experience working directly in a customer service environment.
• Excellent interpersonal skills are essential.
• Basic functional knowledge of retail and F&B applications.
• Strong work ethics as well as excellent oral and written communication skills