Operational Excellence

1. Maintaining wireless services without any issues (Login page, OTP, MAC etc….) and attending ASQ surveys
2. Support International Passengers for provisioning coupons and maintain personal Identification data securely
3. Basic Knowledge on Cisco wireless controller & monitoring.
4. Calls to be tracked / updated / closed in ticketing tool
5. Ensure Uptime, Availability and Performance of the individual components of the Wi-Fi Infrastructure and the overall service.
6. Monitoring the Access Point Performance Periodically and resolve all the issues as per SLA in coordination with NOC and other internal Teams
7. Cordinating with service provider for resolving ISP related issues.
8. Attending L1 network calls by coordinating with network team
9. Periodic monitoring of the infrastructure and WLC to identify the rogue access points/devices and recommend the action plan to trace and eliminate the Rouge APs
10. Resolution of calls to be done as per Passenger satisfaction.
11. Maximize the usage of tool & monitoring to drive productivity improvement in operations and sharing reports.
12. Learning skills-On new Technology and networks Latest Network architecture and devices
13. Basic network troubleshooting on networks/Wi-Fi

Educational Qualifications

Graduation/ Any Degree / Three Years Diploma