In today’s rapidly evolving aviation industry, airport operations now demand faster, seamless and uninterrupted workflows.
Post 2025, airports will see a quiet revolution. The future of airport travel is contactless. Biometric boarding, self-service check-ins, automation and AI can enable smarter, faster and touch-free passenger journeys.
The Rise of Next-Gen Passenger Processing
‘India’s domestic air passenger traffic is expected to reach 300 million by 2030.’ This exponential growth demands capabilities from airports to streamline operations and move beyond error-prone, time consuming and siloed legacy systems.
WAISL’s Next-gen passenger processing is a technology-enabled solution to revolutionise how travellers transit through the airport. It offers:
- Automated Check‑in & Baggage Drop: Self‑service kiosks and self‑bag drop machines to check in and tag bags quickly.
- Real‑Time Flight Info Displays: Airport systems adapt with changing flight schedules to manage crowd flow.
- Biometric Identity Checks: Facial-recognition turns security and boarding into quick, touchless scans.
- Smart Queue & Crowd Management: Monitor queues and predict crowd patterns to support strategic resource allocation.
- Baggage Tracking & Alerts: Spot unclaimed or misplaced bags.
- Airport Operations Centre: One central system leveraging cloud data and AI to enable real-time decision making.
This powers a seamless curb-to-gate passenger experience.
Why Next-Gen Passenger Processing is Important
“Over the last decade in the industry there’s been a much-needed shift to meet the traveller where they are by putting decision-making in their hands throughout the entire journey. Automation, self-serve, biometric authentication, and virtual solutions are a few we are keeping a close watch on.”
Martha Edge, Charlotte Douglas Intl. Airport (Source)
Travellers expect a personalisation across touchpoints, without compromising on the ease and speed. Delivering on these expectations will not only lead to satisfied passenger experiences, but also:
- Reduced congestion and wait times
- Improved personnel efficiency
- Lower operational costs
- Improved compliance and data protection
In a world where every second matters, automation and digitisation are not optional; they are a necessity.
The Tech Behind the Screens
The most profound innovation lies behind the screens. Future-forward like WAISL’s AeroWise, makes this next-gen journey a possibility.
By integrating systems and automating workflows across every travel touchpoint, AeroWise provides airports with real-time visibility from check-in to boarding and the ability to deliver the contactless future today.
Contactless is no longer just a feature; it is the basis on which modern travel is built. Curious how you can digitise and optimise your operations? Reach out to us today.
