Intelligent travel is now more than just a jargon. It’s the new normal of passenger experience around the world.
Today’s travellers expect shorter queues, smooth journeys, and trustworthy information at every step of the passenger journey. But the tricky part of providing this experience is that there are dozens of systems that must allow baggage to swoop, flights to align with databases, and processes to act as one.
When processes don’t integrate within the airport, fragmented processes and delayed responses become roadblocks to seamless experiences. This is why system integration is at the heart of airport digital strategies, and has propelled the next age of smart, connected travel.
The importance of integration
Many airports still work with siloed systems. Data can move in real-time across the AODB, check-in, security, ground handling, and retail to prompt a more coordinated response to disruption. Studies in the sector about smart airports show that digital touchpoints and open data strategies are core to the roadmap for a smart airport.
Key use cases for integration
- From start to finish traveller ID: Digital travel credentials and biometrics to facilitate movement while maintaining security.
- Baggage orchestration: Sensors, RFID, and middleware enable automated re-routing to minimise misconnections.
- Operational synchronisation: AODB, resource rostering, a ground handling system reduce turnaround variability.
Technical considerations
Operations in the aviation industry demand next-gen technology that is equipped with APIs, clear data models, event-driven updates, and resilient fallbacks. The role of MSI is of a part product-owner and part conductor, responsible for SLA enforcement and recovery playbooks.
Traveller experience
When systems are talking to each other, passengers receive consistent and relevant experiences leveraging accurate ETAs, proactive rebooking, and expedited flows.
WAISL’s role
WAISL acts in the MSI and operational role for airports, integrating engineering systems with domain expertise to allow airports to deploy smart travel capabilities without impacting daily operations.
Discover how we empower future-ready operations, contact us today to learn more.
