Accountabilities

Support

• Address user tickets
• Troubleshoot the issues.
• preventive maintenance
• Pro-active check of applications
• Record technical issues and solutions in logs
• Should handle unresolved issues
• Help to create technical documentation and manuals

SKILLS AND KNOWLEDGE

• Excellent in working directly in a customer service environment.
• Excellent interpersonal skills are essential
• Strong work ethics as well as excellent oral and written communication skills
• Handling issues independently and grooming the team