Purpose

The role is Sr. Network Engineer and responsibilities include specialization in building and deploying the service configuration including operational fault management for LAN / WAN & security solutions, in this role, the individual will be engaging with program employees, stakeholders, and executives to ensure appropriate and up-to-date network & security technologies, Airport infrastructure and patch management. The role also includes Level 2 technical support, troubleshooting, configurations, documentation, network optimization and management of the LAN/WAN/ Security infrastructure , You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum

• Managing the day-to-day activities of the team
• Strong Working Experience in Network troubleshooting including LAN, WAN & Security domains.
• Developing and implementing a timeline to achieve targets.
• Day-to-day operations management
• Conducting training of team members to maximize their potential.
• Responsible for responding to technical support calls from SITA customers.
• Helping Team in Troubleshoot & resolve highly complex customer network & security issues.
• Experience in troubleshooting Cisco routers, switches & firewalls (ASA, Palo Alto)
• Handling CISCO L3 and L2 Devices
• Knowledge of Datacenter switching e.g., Cisco Nexus, ACI.
• Knowledge of following routing protocols: BGP, OSPF; and optional for EIGRP, RIP.
• Experience in using WAN circuits, e.g., Metro Ethernet, MPLS. VPLS, IPLC etc.
• Strong working knowledge of IP, IPsec, and VPNs.
• Responsible for delivering complex Maintenance and Monitoring activities for different customers.
• Provide Incident Management support through the IC role in case of the main crisis.
• Ensure service continuity by reducing the impact of a disaster or major failure through operational validation of the designed.
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Monitor performance and ensure system availability and reliability
• Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.
• Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
• Managing and maintaining the operational integrity of the company’s security and data networks and will be required to respond to incidents and alerts and provide occasional out-of-hours technical support.
• Leverage knowledge articles to investigate and resolve second-line support calls assigned
• Identify the root cause of incidents and problems. Prepare RCA for business-critical incidents and downtime
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
• Schedule updates for customer services.
• Perform troubleshooting and incident management for high-priority issues and ensure that they are resolved within the timeframes set by service level agreements.
• Handle customers’ technical enquiries as well as service-related enquiries.
• Provide insights and recommendations regarding customers’ networks and their optimization.
• Support knowledge sharing and training, both internally and with customer teams.

Qualifications

• At least 5+ years of experience in the Information Technology / Telecom Industry.
• Strong customer focus, able to respond quickly and effectively to customers’ requests, and able to adapt to a fast-changing customer landscape and challenges.
• Must have the experience to work in a 24*7 support environment.
• Hands-on experience with monitoring, Network diagnostic and analytics tools
• Experience working with virtual and remote team members and stakeholders.
• Excellent analytical and problem-solving abilities.
• Excellent data presentation and reporting skills.
• Working Experience on enterprise customers projects: Network & Security Solutions
• Must have a strong understanding of Firewalls Architecture with hands-on experience.
• Must have strong experience with Complex Routing & Switching Environments
• Must possess strong experience with Virtualization Technologies
• Good problem-solving skills
• Good at organizing and multitasking.
• Able to explain technical problems in simple terms.
• Strong troubleshooting and problem-solving skills
• Strong Customer Support and interpersonal skills are required.
• Ability to work independently is critical
• Prior experience in managing the team is a plus
• Experience in implementing network patches
• Degree or equivalent experience in Engineering, Computer Technologies, or Business
• Change management/ Project Management knowledge (ITIL knowledge is a plus)
• Strong communication & Analytical skills
• Quality and process-oriented
• Excellent verbal and written communication skills at all levels.
• Results-oriented, high energy, self-motivated.

Additional Certifications

• CCNA, CCNP
• JNCIA
• PCNSA/E
• Cisco 300-415 ENSDWI
• CCDP, ITILV 4