Key Responsibilities:

Desktop Support:

Provide frontline technical support for desktops, printers (thermal & LaserJet) , scanners (2D Barcode scanner) , and other peripherals.
Diagnose and resolve hardware, software, and connectivity issues promptly to minimize downtime and ensure uninterrupted airport operations.
Install, configure, and update desktop/laptop systems and software applications as required.

Maintenance:

Perform daily/weekly maintenance of Hardware/software (Printer, desktop, and other peripheral devices)
Assist in troubleshooting network connectivity issues and implementing solutions to optimize network performance.
Monitor network, device & system performance and take the corrective action.

User Training and Documentation:

Develop and deliver user training sessions on the proper use of desktop systems and software applications.
∙ Create and maintain comprehensive documentation, including user guides and troubleshooting resources, to empower airport staff to resolve common IT issues independently.

IT Asset Management:

Maintain an accurate inventory of all IT assets, including desktops, laptops, peripherals, and software licenses.
Track hardware and software purchases, warranties, and maintenance agreements, and plan for timely replacements and upgrades as needed.
Ensure compliance with asset management policies and procedures to optimize resource utilization and budgetary efficiency.

Qualifications and Skills:

Bachelor’s degree in computer science, Information Technology, or a related field.
Proven experience in desktop support and system administration, preferably in a high-demand environment such as an airport.
Proficiency in troubleshooting hardware, software, and network issues, with a strong understanding of Windows and/or Linux operating systems.
Familiarity with endpoint security solutions, network protocols, and ITIL best practices.
Familiarity with network protocols, TCP/IP, DHCP, DNS, VPN, etc.
Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving IT issues.
Relevant certifications such as CompTIA A+, Network+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus.

This role may require occasional evening, weekend, or holiday work to accommodate maintenance activities or respond to critical incidents.
∙ The position may involve working in a dynamic and occasionally noisy airport environment, requiring the ability to remain focused and adaptable to changing priorities.